Addiction Open Access Hotline

Open Access Partners

The Addiction Open Access Hotline is a 24/7 helpline (716-831-7007) available in Western New York. The hotline provides individuals, families, and loved ones with an immediate connection to substance use disorder treatment services and resources. When you call the hotline you can expect to speak with a professional who will talk with you about your situation and then link you to the appropriate care and next steps, such as detox, inpatient or outpatient services. The hotline is made possible thanks to our partners and health care providers from Erie, Niagara, Allegany, Chautauqua and Cattaraugus counties.

Addiction Open Access Partners:

Crisis Services

Crisis Services Logo

Crisis Services assists Western New Yorkers during the most difficult times in their lives. We are an ever present lifeline and provide first responders to anyone in crisis: those struggling with mental illness, drug or alcohol addiction, thoughts of suicide, as well as victims of domestic or sexual violence. We proactively connect individuals in crisis and their families with education and prevention programs. Whether we meet someone at the beginning of a struggle or at its height, we save lives.

Erie County Medical Center (ECMC)


The ECMC Corporation was established as a New York State Public Benefit Corporation and since 2004 has included an advanced academic medical center with 573 inpatient beds, on- and off-campus health centers, more than 30 outpatient specialty care services and Terrace View, a 390-bed long-term care facility. ECMC is Western New York’s only Level 1 Adult Trauma Center, as well as a regional center for burn care, behavioral health services, transplantation, medical oncology and head & neck cancer care, rehabilitation and a major teaching facility for the University at Buffalo. Most ECMC physicians, dentists and pharmacists are dedicated faculty members of the university and/or members of a private practice plan. More Western New York residents are choosing ECMC for exceptional patient care and patient experiences — the difference between healthcare and true care™.

Horizon Health Services

Horizon Logo

Horizon Health Services, Inc. provides hope and healing for individuals and their families dealing with substance use and mental health disorders. Horizon continues to grow and improve both our services and our organizational capabilities. We offer comprehensive, person-centered care to help individuals and their families achieve improved health — including medical, psychiatric, counseling and support services. We know that effective treatment makes recovery from behavioral health disorders possible. We continue to always strive towards our mission:
Together for Recovery. Changing Lives. Saving Lives.

Beacon Center

Beacon Center Logo

Beacon Center is an outpatient substance use disorder treatment program with locations in Buffalo and Amherst. We provide a number of specialized programs and services for adolescents, adults and their families. In addition, medication assisted treatment is also available.

BestSelf Behavioral Health

BestSelf Logo

BestSelf Behavioral Health provides residents of Western New York with easy access to a full continuum of person-centered, trauma-informed services for children, adolescents and adults with mental health and substance use disorders. BestSelf offers a comprehensive array of treatment and recovery services to promote self-sufficiency, wellness, and an enhanced quality of life.

Brooks-TLC Hospital System

Brooks LogoBrooks-TLC Hospital System, Inc. provides a diverse range of quality health care services in northern Chautauqua, southern Erie and northwest Cattaraugus counties, NY. The newly-merged system includes Brooks Memorial Hospital, a 65-bed general medical and surgical hospital in Dunkirk, NY and TLC Health, located at Lake Shore Health Care Center, Irving, NY, offering substance abuse and mental health services, emergency care and outpatient services. The integrated health care delivery system ensures health care needs are met for all members of the community.

BryLin Behavioral Health


BryLin Behavioral Health System provides compassionate, comprehensive mental health care and substance use disorder treatment for individuals of all ages. At BryLin Hospital, in Buffalo, and BryLin’s Behavioral Health Center, in Williamsville, our individualized care promotes healing, wellness and recovery while respecting the dignity of our patients, their families, and others. With Help, There’s Hope.



The Council on Addiction Recovery Services (CAReS) is a substance abuse services agency primarily serving Cattaraugus County, New York. CAReS provides substance abuse Prevention, Treatment, and Recovery Services. Treatment Services include Outpatient and Residential Services. CAReS has outpatient clinics in Gowanda, Machias, Olean, and Salamanca, New York.

Clubhouse Buffalo

Clubhouse Buffalo Logo

Clubhouse Buffalo is designed for 16 to 23 year old’s on their path to recovery from a substance use disorder or those who may be at risk for developing a disorder. Our model facilitates empowerment and ownership for young adults while creating a healthy and supportive community that they can rely on.

Endeavor Health Services

Logo Endeavor

Serving the community of Western New York since 1972, Endeavor Health Services is a private, not-for-profit organization which provides a wide array of behavioral health services. The mission of Endeavor Health Services is to collaborate with clients, families, and communities to promote wellness and recovery through an array of mental health and chemical dependency treatment, education, and support services.

Erie County Department of Mental Health

The Erie County Department of Mental Health provides administrative leadership and ensures the coordination of a community based behavioral health system that is accessible, comprehensive, person centered and recovery focused. The DErie County Sealepartment of Mental Health is administratively responsible for planning, directing, coordinating, and monitoring programs of prevention, treatment and rehabilitation involving mental health, intellectual/developmental disabilities, and alcohol and substance abuse services.

Evergreen Health

Evergreen Health fosters healthy communities by providing behavioral services to individuals and families that are 18 and over, especially those who are living with chronic illness or who are underserved by the healthcare system. Evergreen offers individual and group counseling, psychiatry and medication assisted treatment. Because we use a Harm Reduction model, our clients can count on us to be:

  • Non-judgmental: You are welcome at Evergreen. No matter what’s going on in your life. We won’t judge you.
    Affirming: We know that you are the change-maker in your life, and we’ll celebrate all positive change – big and small – that you make.
  • Educational: We want you to have all the tools that you need to make positive choices. We’ll give information and support so that you can make your own choices and set your own goals.
  • Understanding: We know that every person is different. The challenges that you face every day are important to us. We’ll support you as you face challenges, and work with you to find solutions.

Niagara County Department of Mental Health and Substance Abuse Services

Niagara County Seal

The Niagara County Department of Mental Health and Substance Abuse Services provides an array of services for behavioral health needs including; Two Adult Outpatient Integrated Care Clinics which provide mental health treatment, substance use treatment, and basic primary care; 24 hour Crisis Services; Home and Community Based Services; Adult and Childrens SPOA; Assisted Outpatient Treatment (AOT) Program; Hospital Diversion Program; Forensic Case Management Program; and Partnership for Healthy Aging Program.

Northpointe Council

Northpointe Council, Inc. (formerly the Alcoholism Council in Niagara County) is a not-for profit human service organization governed through its Board of Directors and membership. The Council has been involved in education, counseling , treatment, emergency, and special services since its inception in 1970.

The agency is funded through the NYS Office of Alcoholism and Substance Abuse Services, Niagara County Department of Mental Health, Niagara County STOP DWI, Niagara County Youth Bureau, The United Ways of Greater Niagara, the Tonawandas and through contributions from organizations and individuals in the community. The Council is an affiliate of: The Niagara Network of Chemical Dependency Treatment Providers, The Western New York Chemical Dependency Consortium, The Council of Addictions of New York State, Inc., Niagara Behavioral Healthcare Network, and the National Council on Alcoholism and Drug Dependence, Inc. (NCADD).

The Council offers a wide range of specific and affiliated services through its interrelated programs. These services are provided to individuals, families, companies, schools, and the community. Its programs networking together form a continuum of care and services for Individuals. These services are further enhanced with other alcohol and substance abuse services in the community. This forms a complete service delivery system focusing on prevention, intervention, and treatment. Each program of the Council is interdependent and vital to this delivery system.

Renaissance Addiction Services, Inc. (RASI)


We offer a full continuum of care including: Early Intervention, Stabilization, Rehabilitation and Reintegration (Halfway House). All of the services provided on the campus are both person centered and trauma informed. We work collaboratively with those we serve and we focus on the impact trauma has had on individual lives as well as its impact on recovery and needed services. Visit the Kids Escaping Drugs website for more information.

Save the Michaels

Save the Michaels Logo

Save the Michaels is a grass roots addiction advocacy and education organization that can connect a person with inpatient treatment within 2-24 hours, can transport them to treatment, and also connects the families and the individual with Recovery Coaches for long term support.

Spectrum Health & Human Services

Spectrum Logo

Spectrum has been serving the Western New York community for over 45 years. Spectrum takes great pride in our easy-to-access services, available at our community-based locations across Western New York. Our staff are highly trained and experienced professionals, available to immediately help.

WNY United Against Drug & Alcohol Abuse

WNY Logo

WNY United Against Drug & Alcohol Abuse, Inc is a primary prevention agency working in 11 different Buffalo Public Schools, four suburban school districts and one charter school. Prevention Specialists are in their buildings teaching an age appropriate, comprehensive social emotional prevention curriculum to grades K-8. In tangent WNY United provides a fully developed scientifically validated environmental prevention plan to support school based programming. Annually we serve 10,000 students with classroom based services and over 100,000 community members through environmental services.

Additional Partners:

  • Chautauqua County
  • WCA Outpatient
  • STAR program

If you have any questions or concerns, please email Shannon Schwarberg, Open Access Coordinator, at

Would you like to join us in helping families faced with addiction?

We are always looking for agencies in Erie, Niagara, Alleghany, Cattaraugus, and Chautauqua counties to help expand our care. Please email Shannon Schwarberg if interested and for further information at

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